The operating gaps

Named in operator language. One paragraph each.

1. 01

   Patient-visit sequencing across plan of care

   Plans of care call for ten to twenty visits. Patients drop off at visit five or six. Visit-completion sequences improve adherence and outcomes. Follow-Up Automation installs the cadence.

2. 02

   Authorization renewal at the visit-cap threshold

   Insurance authorization runs out mid-plan. The front desk submits a renewal; the cycle takes days; visits get rescheduled. Document Processing pre-stages the renewal packets.

3. 03

   Inbound new-patient inquiry response

   Referral-source calls and patient-initiated inquiries route through the front desk. Speed-to-Lead closes the response gap.

4. 04

   Referral-source follow-up across physician and surgeon offices

   Discharge summaries to the referring physician within seventy-two hours determine the next referral. The packet is on the plan and inconsistently executed.

5. 05

   Reporting on visit completion, productivity, and authorization-denial rate

   Visit completion, therapist productivity, and authorization-denial rate stitch from the EMR and the billing system.

The Revenue Audit

Know your specific number before you commit to anything.

The Revenue Audit for physical therapy practices is a fifteen-minute working session against an EMR export and a recent month of referral and authorization data. We calculate recoverable revenue across visit-completion lift, authorization-renewal cycle time, and referral-source consistency. The retainer is sized against the figure. Honest no on the call.

1. 01A specific dollar figure of recoverable revenue, calculated against your own data.
2. 02A vertical-specific gap diagnosis named in operator language, not marketing language.
3. 03A reference conversation with an operator in your vertical or an adjacent one.
4. 04A retainer sized against the figure, or an honest no on the call.

Insurance, HVAC, and dental are our installation wedges at v1. We accept Revenue Audits in physical therapy and run them against the same diagnostic; the engagement timeline is set during the call.

Stack recommendation for Physical Therapy

Layered in the order that produces the visible ROI event first.

1. Layer 1

   Follow-Up Automation

   Visit-completion sequencing is the highest-value operational fix.

2. Layer 1

   Document Processing

   Authorization renewal and discharge documentation close the largest reclaimable hour cost.

3. Layer 2

   Speed-to-Lead

   New-patient inbound capture pairs with the cadence layer.

4. Layer 3

   Revenue Recovery

   Past-patient reactivation for recurring or recurring-condition needs.

5. Layer 3

   Internal Reporting

   Visit completion, productivity, and denial rate in one view.

Proof

Across the audits the firm has run, the typical recoverable figure on a $1M to $5M book is $30,000 to $90,000 per year. Your figure is specific to your book.

STRATA is quiet about engagements in flight.

References are matched to your vertical and available on the audit call. Case studies are published when the customer is ready to be named. What we can tell you: the audit call will include a reference conversation with an operator in your vertical or an adjacent one.

Operational questions

What operators ask before the audit call.